Refund and Cancellation Polity

Last updated: [15 July 2026]

1. Overview

At MBA Karo, our courses are digital products delivered instantly on enrolment. Once you gain access, the entire content library, test series and mentorship framework become available to you and cannot be “returned”. For this reason, all fees paid are generally non-refundable, except in the specific situations listed below.

Please read this policy carefully before making a payment. By completing a purchase, you confirm that you have read, understood and accepted this Refund & Cancellation Policy along with our Terms & Conditions.

Try before you buy: We strongly encourage you to attend a free demo class, review the free sample lectures, and check the detailed curriculum and validity period before enrolling. Our counsellors are available at [+91-7678242581] to answer any questions before you pay.

2. Cooling-Off Window (Where Applicable)

For select long-duration programmes marked as eligible on the Course page, a refund may be considered if all of the following conditions are met:

If eligible, the refund will be processed after deducting:

• payment gateway and transaction charges (approx. [2–3]%);
• GST already remitted to the government, where non-recoverable;
• the fair value of any physical material, kit or book already dispatched.

Requests made after the cooling-off window, or where any of the above conditions is not met, will not be eligible for a refund under any circumstances.

3. Non-Refundable Purchases

The following are strictly non-refundable, with no cooling-off window:

• Test series, mock test packages and question banks (single or bundled);
• E-books, PDFs, notes and any downloadable material;
• Crash courses, workshops, bootcamps and one-day sessions;
• GDPI/WAT mentorship, mock interview slots and profile-review sessions (once booked or conducted);
• One-on-one mentorship, doubt-clearing packages and counselling sessions;
• Courses purchased at a discount, under a scholarship, during a sale, or as part of a combo/bundle offer;
• Free trials, free resources and complimentary add-ons;
• Renewals, validity extensions and upgrade fees;
• Any Course where more than [1]% of content has been consumed;
• Purchases made in the final [2] days before the relevant exam date.

4. Situations Where a Full Refund Is Provided

You will receive a 100% refund where:

• Duplicate payment: You were charged twice for the same Course due to a technical error. The duplicate amount is refunded in full.
• Failed transaction with debit: Money was deducted but enrolment did not activate and cannot be activated by us.
• Course cancelled by MBA Karo: We cancel or discontinue a programme before it begins. You may choose a full refund or an equivalent-value credit towards another Course.
• Wrong course activated: We activated an incorrect Course due to our error and you do not wish to switch.

5. Cancellation by MBA Karo

We reserve the right to cancel or suspend enrolment for violation of our Terms & Conditions — including content piracy, credential sharing, misconduct in live classes, or fraudulent payment activity. No refund will be issued in such cases, and we may pursue legal remedies for any losses caused.

6. Alternatives to a Refund

Where a refund is not available, we may — entirely at our discretion and as a goodwill gesture — offer one of the following, subject to a written request and a valid reason (such as a documented medical emergency):

• Course deferral: shift your enrolment to the next batch or the following exam cycle;
• Course transfer: move your fee to a different MBA Karo programme, with any price difference payable;
• Validity extension: extend your Access Period by 1 months;
• Account transfer: transfer enrolment to an immediate family member, subject to approval and a transfer

These options are discretionary and are not a right. Each request is assessed case by case.

7. How to Request a Refund

1. Email [supports@mbakaro.in] from your registered email address, with the subject line: Refund Request – [Your Name] – [Order ID].
2. Include: full name, registered mobile number, Course name, Order/Transaction ID, date of payment, payment method, and a clear reason for the request.
3. Attach the payment receipt or bank statement entry, and any supporting documents (e.g., medical certificate).
4. Our team will acknowledge your request within [48 hours] and communicate a decision within [7 working days].

Refund requests raised through social media, WhatsApp groups, comments or unregistered email IDs will not be processed.

8. Refund Processing Timelines

• Approved refunds are initiated within [7-10 working days] of approval.
• The amount is credited to the original payment method only (same card, UPI ID or bank account). We do not issue refunds by cash, cheque, gift card or to a third-party account.
• Depending on your bank or card issuer, credit typically reflects within [5–10] working days after initiation. Timelines beyond initiation are controlled by your bank and are outside our control.
• You will receive a confirmation email with the Refund Reference Number (ARN/RRN) once processed. Please quote this number in any follow-up with your bank.

9. Deductions and Adjustments

Where a refund is approved, the following may be deducted from the amount paid:

• Payment gateway/transaction charges;
• Non-recoverable GST and other statutory taxes;
• Administrative and processing fees, as stated in Clause 2;
• Value of physical material dispatched and any shipping charges;
• The pro-rata value of live classes attended, tests attempted or mentorship sessions consumed;
• Any discount or scholarship benefit availed at the time of purchase (refunds are calculated on the actual amount paid, never on the listed/MRP value).

10. Chargebacks

We request that you contact us before initiating a chargeback or payment dispute with your bank. Raising a chargeback without first attempting resolution with us will lead to immediate suspension of Course access and may result in permanent blacklisting from all MBA Karo programmes. We will contest chargebacks with full documentary evidence of service delivery and content consumption.

11. Grievance Redressal

If you are not satisfied with the outcome of your refund request, you may escalate to our support:

• Name: [Name]
• Email: [support@mbakaro.in]
• Phone: [+91-7678242581]
• Address: [Full Registered Address]

Complaints are acknowledged within 24 hours and resolved within 15 days.

12. Amendments

MBA Karo reserves the right to amend this Refund & Cancellation Policy at any time. The version in force on the date of your purchase will apply to that purchase. Any updated policy will be published on this page with a revised “Last updated” date.